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Terms & Conditions

These general terms and conditions (the “Terms”) govern the rights and obligations relating to the use of the karolumely.com platform and to ordering educational services (webinars, workshops, online courses and 1:1 mentoring) through this platform.

1. Platform operator

The operator of the karolumely.com platform is Busik&Partners, s.r.o., with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, Company ID (IČO): 21445389, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 138671 (the “Operator”). The Operator is not a VAT payer. Contact: [email protected].

2. Definitions

  • Platform — the website and system available at karolumely.com.
  • Partner (lecturer / provider) — a third party who offers and provides educational services through the Platform and who, towards the Customer, is the seller and provider of the given service.
  • Customer — a natural or legal person who orders a service through the Platform. A consumer is a Customer who is a natural person not acting within the scope of their business activity.
  • Service — a webinar, workshop, online course, mentoring or other digital content or online educational event offered on the Platform.

3. The Operator's role — payment intermediation

  1. For services offered by a Partner, the Operator acts solely as an intermediary — it provides the technical environment of the Platform and intermediates payment through the Stripe payment gateway and its Stripe Connect product. The contract for the provision of the service arises directly between the Customer and the Partner; the Operator is not a party to this relationship.
  2. Payment for a Partner's service is made as a direct charge to the Partner's connected account held with Stripe. The price paid is credited to the Partner; only the agreed commission (platform fee), which is part of the price, belongs to the Operator.
  3. The Partner is solely responsible for the provision of the service, its content, quality, scope, proper and timely delivery, and for handling complaints. The Operator is not responsible for the content of Partners' services or for the fulfilment of their obligations towards the Customer.
  4. Where the provider of the service is the Operator directly (the Operator's own content), the Operator acts in the position of a Partner under these Terms, and the above provisions on the Partner's responsibility apply to it.

4. Registration and user account

  1. Creating a user account may be necessary in order to order services. The Customer is obliged to provide true and complete information and keep it up to date.
  2. The Customer is responsible for protecting their sign-in credentials and for actions carried out under their account.
  3. By creating an account, the Customer confirms that they are 18 years of age, or that they act with the consent of a legal representative.

5. Order and conclusion of the contract

  1. The Customer orders a service by selecting it on the Platform and by completing and submitting the order or registration form. Before submitting the order, the Customer is informed of the price and the main characteristics of the service.
  2. Submitting the order is binding. The contract is concluded upon payment of the price, or upon confirmation of the order sent to the Customer's e-mail.

6. Price and payment terms

  1. The price of each service is stated with the given service and is final; the Operator and, as a rule, the Partner are not VAT payers, unless stated otherwise for the service. Prices are stated in euros (EUR); when displayed in the Czech part of the Platform, the price may be converted and paid in Czech koruna (CZK) at the current exchange rate via the Adaptive Pricing feature of the Stripe payment gateway.
  2. Payment is made as a one-off payment online through the Stripe payment gateway. This is not a subscription or a recurring payment — no further or automatically recurring payments are charged to the Customer's payment card.
  3. The Customer agrees to the processing of payment data by the Stripe payment gateway, which handles it in accordance with the highest security standard, PCI DSS Level 1. The Operator does not obtain or store the full payment card number.
  4. A proof of payment is automatically issued for the order and made available to the Customer.

7. Making available and providing the service

  1. The service is provided online. After successful payment, it is made available to the Customer according to the information stated with the given service — for example by an access link to an online event held at a specified time, or by making content available in the user account.
  2. The Customer is responsible for meeting the technical requirements (internet connection, device, browser) needed to use the service.

8. Withdrawal from the contract and refunds

  1. The subject of the service is digital content not supplied on a tangible medium, or an online educational service provided, as a rule, without undue delay after payment.
  2. Before the provision of the service begins, the Customer — a consumer — expressly consents to the commencement of its provision (to the digital content being made available) before the expiry of the statutory period for withdrawal from the contract, and acknowledges that by giving this consent they lose the right to withdraw from the contract. For a service tied to a specific date (for example a live webinar), this is also a contract for the provision of a service at the agreed time, for which no right of withdrawal arises.
  3. For the reasons stated, once the service has been made available or its provision has begun, the price paid is non-refundable.
  4. Since for a Partner's services the Partner is the seller and provider, the Customer exercises any rights relating to withdrawal from the contract or a refund of the price directly with the Partner. As a payment intermediary, the Operator does not carry out refunds.

9. Complaints and liability for defects

  1. The Partner, as the provider, is responsible for the proper provision of the service and its quality. The Customer makes a complaint about defects in the service with the Partner, using the contact details stated with the service or provided by the Operator on request.
  2. When a complaint is made, the Operator will provide the Customer with the necessary cooperation (for example, intermediating contact and the payment records), but it is not the entity that handles the complaint.
  3. The complaint will be handled within the time limits set by the applicable legislation.

10. The Operator's liability

The Operator is responsible for the availability and operation of the Platform and for intermediating payment. The Operator is not responsible for the content, quality or fulfilment of the Partner's obligations, nor for any damage arising from the use of the content of the services. The Operator's liability is limited to the extent permitted by law.

11. Protection of personal data

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

12. Governing law and dispute resolution

  1. Relationships arising from these Terms and from the use of the Platform are governed by the law of the Czech Republic.
  2. The supervisory authority and the body for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), with its registered office at Štěpánská 567/15, 120 00 Prague 2, web: www.coi.cz (out-of-court dispute resolution: adr.coi.cz).

13. Final provisions

  1. The Operator is entitled to amend these Terms. The current wording is always published on the Platform; the wording in effect at the time the order is submitted is decisive for that order.
  2. If any provision of these Terms is invalid or ineffective, the remaining provisions remain in force.

Effective from 27 June 2026.